Refund Policy

Thank you for choosing our products. To ensure a positive shopping experience, we have established the following after-sales guarantee regarding the condition of plants upon arrival:

Protection Period

-Timeframe: The guarantee is valid for 3 days starting from the date of courier (signature).
-Coverage: This policy covers plants that are found to be dead or in extremely poor condition (e.g., severe damage, extreme dehydration/wilting that affects survival) upon receipt.

How to Apply

If your plant meets the above criteria, please follow these steps within the 3-day window to ensure a quick resolution:
1. Gather Evidence: Please take clear photos or a video of the unboxing, along with detailed images showing that the plant is dead or in poor condition.
2. Contact Us: Send the evidence to our after-sales email: postmaster@extraordinarycarnivorousplants.com
3. Review Process: Our team will verify the claim and inform you of the resolution (refund or replacement) within 3 business days of receiving your email.